Redemption FAQs
Redemption FAQs
How do I claim the Samsung x IO plushie?
If you win the Samsung x IO plushie, we'll send you a direct message on X with a unique redemption code.
Simply add the Samsung x IO plushie to your cart, apply your redemption code, and proceed to checkout with a 100% discount on the plushie.
Then, provide your contact details and address for our courier to deliver the plushie to you.
When will the plushies be shipped?
We estimate that the plushies will be shipped out by May 2024.
You can expect the plushies to reach you by June 2024.
Is there any cost to redeem the plushie?
No, there's no payment required. We'll cover the shipping costs as well.
Do I need a credit card for the redemption process?
No credit card details are necessary to redeem the plushie.
Which countries do you not ship to?
We do not ship to the following countries:
- Ascension
- Bouvet Island
- Indian Ocean Territory
- French Southern Territories
- Heard & McDonald Islands
- Pitcairn
- Saint Pierre & Miquelon
- Tajikistan
- Tristan da Cunha
- US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island)
- Western Sahara
How can I track my order's status?
Once you place your order, you'll receive confirmation emails and a tracking email once your order is shipped.